Official NYC Resources for Bed Bugs in Rentals
NYC provides several official channels for tenants dealing with bed bug infestations. This directory links to the relevant agencies and how to contact them.
Informational directory only — not legal advice. Consult a qualified attorney for your specific situation.
Where to get official help
NYC 311 — File a Complaint
NYC 311 is the official channel for reporting housing maintenance complaints including bed bug infestations. File online, by phone, or through the NYC311 app. NYC HPD will schedule an inspection.
NYC 311 Portal →NYC HPD — Bed Bug Information
NYC HPD (Department of Housing Preservation and Development) publishes official bed bug information for tenants and landlords, including inspection and remediation guidance.
NYC HPD Bed Bug Page →HPD Online — Look Up Your Building
HPD Online lets you search any NYC building's open violations, inspection history, and registration status by address. Useful for checking whether your building has existing bed bug violations.
HPD Online →EPA — Bed Bug Health Information
The EPA publishes authoritative information on bed bug health effects, treatment options, and how to find a reputable pest control professional. According to the EPA, bed bugs are not known to transmit disease.
EPA Bed Bug Information →What happens when you file a 311 complaint?
When a tenant files a bed bug complaint through NYC 311, the complaint is forwarded to NYC HPD, which schedules an inspection. NYC HPD publishes the full process on its bed bug information page. For details on what inspectors look for and how violations are classified, see the NYC HPD website.
This is a resource directory, not legal guidance.
The steps above are general signposting to official sources. For advice about your specific situation — including whether your landlord has legal obligations, what remedies may be available, or whether to pursue Housing Court — consult a qualified attorney or NYC free legal services (HRA).